Litchfield is, perhaps, the most historical town in Connecticut. They have a very active Historical Society that for years has managed two significant museums and a research library. Last year, wanting to take the next step of moving their resources to the web, they called us up. One of the more interesting aspects of this project was that the society staff had almost no experience with the web. In that situation some web design firms are unable to change the way they communicate about the process, leaving the customers shaking their heads in the face of almost incomprehensible jargon. The irony of this is that design in general, and web design specifically, are all about communication. We see it as a natural part of our task to lead our more inexperienced customers through the technical complexities of the web design process in a way that leaves them feeling knowledgeable and in control.